Frequently Asked Questions

Project FAQs

What is Gem’s pricing?

Please get in touch with us to discuss your project and needs.

Do I need to display the Gem logo in my game?

All Gem licenses require a logo to be displayed on a splash screen. This can be waived for an additional fee.

Do you provide a Gem license for Educational or Personal use? 

We’re working hard to ensure that Gem will be available to any interactive media creator. At this time, Gem is not available for Personal use or use in a classroom scenario. However, keep your eyes peeled for more news on this in the future.

Gem is available for R&D purposes at Post-Secondary Institutions.

Do you provide a license for Gem outside of Games?

Absolutely. Please get in touch to discuss your needs! 

What is the pricing for Gem for multiple studios throughout our network of developers? 

Please connect with our team, and we can help define a custom MSA and pricing options.

What if our studio intends to have multiple projects running at different development stages?

Please connect with our team, and we can help you define your plan. 

Can we purchase a single module in Gem rather than the full platform? 

Each module is specifically designed to complement your pipeline and is integrated together in defining your Narrative Management Solution. Additional modules may be available for purchase at an additional cost in the future.

Can we evaluate Gem prior to purchasing? 

Currently, we are able to offer free trials with an Evaluation Period of 30 days. Typically our team offers a phased approach for evaluation for Design, Writing, Audio & Cinematics, and then Development.

Is it possible to get access to source code?

As Gem is a cloud-based application, source code will not be available. Any plugins that we develop will be open source. 

Can we deploy Gem on our AWS, use our own storage or an on-prem installation?

Not at this time. Under certain situations, Single-tenant AWS installations are available for an additional fee. 

Is Gem available in a desktop application, or have an offline mode? 

Not at this time. Gem is 100% browser-based and requires an internet connection. 

Is there a mobile application for Gem? 

Not at this time. Projects can be accessed via a mobile browser but are not designed for use. 

Is Gem available for Commercial Partnerships? 

We don’t currently have formal plans for Consultants, System Integrators, or Resellers to provide Gem on our behalf. We’d be happy to start a conversation about working together in the future. 

Will I be reminded when a current license is going to expire?

Yes, you will be reminded 90 days prior to your renewal date of expiration of your license. 

Are multi-year terms available?

Yes. We can discuss this during your Evaluation Period.

Where can I learn more about the Gem API?

Watch the API webinar to get a high-level overview of the API, or dive into our API documentation here

Language FAQs

What languages does Gem support?

Currently, the UX/UI of Gem officially supports English, French, German, Spanish, and Brazilian Portuguese. 

Can Gem Support Non-Latin Languages such as Chinese, Japanese, Korean, Hebrew, Arabic or Cyrillic? 

Not at this time. Ensuring that Gem will work for non-latin languages would require extensive architectural changes that are currently not planned.

Support FAQs

Can you provide any documentation about Gem? 
Please visit Documentation

Is there any documentation on Security about Gem?

Please visit [Documentation] > [Security] for more information.